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Complaint Resolution Specialist

2 months ago

Tempe, Arizona, United States MILLENNIUMSOFT Full time
Complaint Handling Job Description

At MillenniumSoft, we are seeking a skilled Complaint Handling professional to join our team. The ideal candidate will have a strong background in engineering and excellent communication skills.

Responsibilities:
  • Accurately record and log all complaint information from customers and Bard employees into the electronic complaint handling database.
  • Record and report complaints to manufacturers of distributed products as stated in distribution agreements.
  • Acknowledge receipt of complaint and generate closure letters, as appropriate.
  • Assist with complaint reportability determinations (e.g., MDR, Vigilance, etc.).
  • Provide information necessary for completion of regulatory reports (e.g., MDR, Vigilance, etc.).
  • Ensure timely complaint closure, meeting both internal and external requirements and goals, by tracking complaints and samples from the customer thru file closure.
  • Complete complaint file closure activities.
  • Continuously monitor complaints for potential trends.
  • Responsible for the secure and accurate maintenance of the complaint database.
Requirements:
  • BS Engineer degree
  • Clear communication skills
  • Analytical skills/critical thinking
  • Attention to detail
  • Strong work ethic and time management
  • Preferably with some medical experience

This is a 6-month contract position, working 40 hours per week, 1st shift. If you are a motivated and detail-oriented individual with excellent communication skills, we encourage you to apply for this exciting opportunity.