Digital Payments Specialist
5 days ago
First Commerce Credit Union is seeking a highly skilled Digital Payments Administrator to join our team. As a key member of our operations team, you will be responsible for managing and optimizing digital payment systems to ensure seamless transactions for our members.
Key Responsibilities:- Monitor payment processing activities and troubleshoot issues to ensure smooth transactions.
- Collaborate with IT to implement enhancements and maintain service quality.
- Analyze data to identify trends and provide insights to improve user experience.
- Regularly communicate with vendors and financial partners to maintain service quality.
- Conduct user training sessions to educate staff and members on the latest digital payment features.
- Advanced computer skills and proficiency in Microsoft Office products.
- Strong communication skills with the ability to motivate, influence, educate, and advise others on complex subjects.
- Excellent organizational, planning, interpersonal, analytical, problem-solving, and research skills.
- Flexibility to manage competing priorities and shift focus as determined by changing business needs.
- Ability to work in a highly collaborative and dynamic work environment.
- Minimum of a bachelor's degree in a related field (finance, business management, logistics, process management, or accounting) or a combination of education and work experience.
- Minimum of 5 years of professional experience in banking/credit union processing, operations, or consumer service.
- Minimum of 3 years of professional experience managing, operating, and troubleshooting systems that perform critical financial transactions.
- Experience with configuration, support, troubleshooting, and process automation on digital payments products.
- Experience with CRM, Symitar, ITMs, and digital payments software and processes (e.g. Image Center, Synergy, Fiserv).
First Commerce Credit Union is an equal opportunity employer and welcomes applications from diverse candidates. We offer a competitive salary and benefits package, as well as opportunities for professional growth and development.
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