Front Desk Representative
4 weeks ago
Overview: Baker's Cay Resort, a stunning oceanfront property in the Florida Keys, is seeking a talented Front Desk Agent to join our team. As a member of our dynamic and guest-centric atmosphere, you will have the opportunity to provide exceptional service to our discerning guests and be a part of a team that values excellence.
Responsibilities:
- Greet and welcome guests with a warm and friendly attitude, creating a positive first impression.
- Efficiently handle check-in and check-out procedures, ensuring accuracy and attention to detail.
- Provide information about hotel facilities, services, and local attractions.
- Respond to guest inquiries and resolve any issues or complaints in a prompt and professional manner.
- Process guest payments and maintain accurate records.
- Coordinate with other departments to fulfill guest requests and ensure a seamless guest experience.
- Maintain the cleanliness and organization of the front desk area.
- Assist in administrative tasks, such as answering phone calls and handling reservations.
Qualifications:
- High school diploma or equivalent.
- Prior cash handling experience necessary.
- Exceptional communication skills.
- Very good computer skills.
- Ability to work flexible hours, including weekends and holidays.
- Strong problem-solving skills.
- Ability to multitask and work in a fast-paced environment.
- Experience in customer service is preferred.
- Knowledge of hotel or resort operations is a plus.
Benefits: As a valued member of our team, you will enjoy a rich benefit program, including medical coverage, dental and vision coverage, 24/7 teledoc service, pet insurance, hotel discounts, tuition reimbursement, paid time off, and a 401K match.
About Us: Davidson Hospitality Group is an award-winning, full-service hospitality management company overseeing hotels, restaurants, dining, and entertainment venues across the US. We offer a unique entrepreneurial management style and owners mentality that provides individualized personal service, enhanced by the breadth and depth of skill and experience of a larger company.
Equal Opportunity Employer: Davidson Hospitality Group is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating a workplace that is inclusive and respectful of all employees.
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