Front Desk Supervisor

1 month ago


Key Largo, Florida, United States Baker's Cay Resort Full time
Job Title: Front Desk Supervisor

Baker's Cay Resort, a luxurious oceanfront property in the Florida Keys, is seeking a highly skilled Front Desk Supervisor to join our team. As a key member of our front desk operations, you will be responsible for leading a dynamic team of hospitality professionals in delivering exceptional guest service.

Key Responsibilities:
  • Supervise front desk operations, including check-in, check-out, and guest services
  • Lead and motivate the front desk team to provide exceptional customer service
  • Handle guest inquiries, concerns, and special requests in a professional and efficient manner
  • Train and onboard new front desk staff members
  • Ensure accuracy and completeness of guest reservations and billing information
  • Collaborate with other departments to resolve guest issues and enhance guest experiences
  • Maintain a clean and organized front desk area
  • Monitor and maintain compliance with hotel policies and procedures
Qualifications:
  • Prior cash handling experience necessary
  • High School graduate or G.E.D. equivalent
  • Ability to communicate effectively with the public and other Team Members
  • Read, write and speak English fluently
  • Six months Front Desk experience
  • Strong computer skills
  • Flexible schedule including nights and weekends
Benefits:

Davidson Hospitality Group offers a rich benefit program with a variety of benefits designed to enrich the lives and well-being of our team members and their families. Some of the benefits include:

  • Three Tiers of Medical Coverage
  • Dental & Vision Coverage
  • 24/7 Teledoc service
  • Free Maintenance Medications
  • Pet Insurance
  • Hotel Discounts
  • Tuition Reimbursement
  • Paid Time Off (vacation, sick, bereavement, and Holidays)
  • 401K Match

At Baker's Cay Resort, we are committed to delivering exceptional guest experiences and creating a positive work environment for our team members. If you are a dynamic and customer-focused professional with a passion for hospitality, we encourage you to apply for this exciting opportunity.


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