Front Desk Representative

5 days ago


Key West, Florida, United States HV Global Group, Inc. Full time

Role Summary

As a Front Desk Agent at Hyatt Vacation Club (HVC), you will be responsible for providing exceptional guest experiences and ensuring seamless check-ins and check-outs. This role requires excellent communication and interpersonal skills, as you will be interacting with guests and colleagues on a daily basis.

Key Responsibilities

  • Check guests into their villas and review property amenities, services, and local areas of interest.
  • Actively listen to guests' questions, concerns, and requests, and contact other departments to resolve issues.
  • Identify and explain room features to guests, such as the use of room keys and ice and vending areas.
  • Follow up with guests to ensure their requests or problems have been met to their satisfaction.
  • Answer telephone calls and route them to the proper department as applicable.

Requirements

  • Available to work various shifts, holidays, and both weekend days.
  • Ability to stand, sit, or walk for extended periods and lift/carry items up to 25lbs without assistance.
  • Must be able to reach overhead and below the knees, perform bending, twisting, pulling, and stooping.

About Hyatt Vacation Ownership

Hyatt Vacation Ownership is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.



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