Front Desk Representative
2 days ago
As a Front Desk Agent with Shaner Hotel Group, you will be responsible for providing exceptional guest services, ensuring a seamless check-in and check-out experience, and maintaining a high level of customer satisfaction.
Key Responsibilities
- Process all check-ins and check-outs according to established hotel requirements.
- Handle guest complaints in a professional and courteous manner.
- Generate, print, and distribute daily reports to designated departments/personnel.
- Resolve discrepancies on the room status report with Housekeeping.
- Provide superior guest services, including check-in/check-out hotel guests courteously and efficiently.
- Process all payments according to established hotel requirements.
Requirements
- High school graduate or equivalent.
- Minimum one year customer service experience; previous hotel experience preferred.
- Ability to satisfactorily communicate with guests, management, and co-workers to their understanding.
- Computer experience preferred.
- Bilingual English/Spanish a plus.
About Us
Shaner Hotels is one of the foremost award-winning hospitality owner-operators and management companies in the hospitality industry. Our current portfolio consists of over 65 full-service, select-service, extended-stay and resort properties with more than 7,500 rooms in 14 states and four countries. We partner with the top Hospitality Brands including independent locations as well. We provide a variety of services for investors, hotel owners and brands-including hotel development, design and construction, e-commerce, and revenue management. You can find out more by visiting our website, www.shanercorp.com
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