Customer Service Liaison

3 weeks ago


Colorado Springs, Colorado, United States State Farm Insurance Full time
Customer Service Role at State Farm Insurance

As a Customer Relations Representative at State Farm Insurance, you will be responsible for assisting customers with their insurance needs. This includes providing exceptional customer service by answering inquiries, resolving issues, and offering appropriate solutions. You will also process policy changes, claims, and payments accurately and efficiently. Additionally, you will maintain customer records and update information as necessary. Collaboration with team members is crucial to ensure seamless customer experiences. You will also promote and cross-sell insurance products and services to meet customer needs. In the event of escalated customer complaints and concerns, you will handle them with professionalism and empathy. To provide accurate information and advice, you will stay updated on insurance policies, regulations, and industry trends. Ongoing training and development programs will be available to enhance your knowledge and skills. Your contributions will be valued in creating a positive and collaborative work environment.

Key Responsibilities:
  • Assist customers with their insurance needs
  • Provide exceptional customer service
  • Process policy changes, claims, and payments
  • Maintain customer records
  • Collaborate with team members
  • Promote and cross-sell insurance products and services
  • Handle escalated customer complaints and concerns
  • Stay updated on insurance policies, regulations, and industry trends


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