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Customer Experience Liaison

4 weeks ago

Colorado Springs, Colorado, United States Land Title Full time
Job Summary

This is an in-office position, Monday - Friday, 8:00am - 5:00pm.

Key Responsibilities:

  • Model and uphold the Land Title Guarantee Company culture, serving as a coach and mentor to others in the organization
  • Respond to customer inquiries in a timely and accurate manner
  • Coordinate daily closing activities, including scheduling, calendars, meetings, and events
  • Process incoming customer orders by following established procedures for New Order Entry
  • Compile personal profile information of sellers, buyers, and borrowers in customer management software
  • Assist in creating, preparing, and distributing reports in support of the organization
  • Compile data for over/short reports and escheating
  • Provide administrative support with document distribution, typing reports and memos, maintaining computer-based and paper files, ordering and maintaining office supplies, and performing other clerical tasks
  • Participate in department marketing activities, including attending after-hours functions as requested or required
  • Other related duties as assigned.
Requirements

Education and Experience:

  • High school diploma or equivalent required
  • Customer service experience strongly preferred
  • Proficiency with E-mail, Microsoft Office Suite, and Internet
Working Conditions

Prolonged periods of sitting at a desk and working on a computer.
Must be able to lift up to 15 pounds at times.

Compensation

The salary range for this position is $36,000 - $44,000 annually.
In accordance with Colorado state law, this position is non-exempt and all overtime will be paid at time and a half.
There is potential for an annual employee profit-sharing bonus based upon company performance.

Benefits

Competitive benefits that include:

  • Medical, dental, vision insurance
  • Teledoc services
  • Life insurance
  • Traditional and Roth 401K retirement options with company match
  • Short-term and long-term disability
  • Vacation and Sick time
  • Land Title Paid Leave Program
  • 10 paid holidays
  • Employee Assistance Program (EAP)
  • Educational Reimbursement and Training opportunities
  • Title and Closing reimbursement discounts
  • Bus Pass
Equal Employment Opportunity

Land Title is an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to age, citizenship status, color, creed, disability, ethnicity, genetic information, gender (including gender identity and gender expression), marital status, national origin, race, religion, sex, sexual orientation, veteran status or any other status or condition protected by applicable federal, state, or local laws.