Customer Service Representative
3 weeks ago
We are seeking a skilled Customer Service Representative to join our team at GAMCO Investors. As a Call Center Liaison, you will be the primary point of contact for our customers, providing exceptional service and support.
The ideal candidate will possess strong communication skills, both verbal and written, and be able to effectively manage multiple conversations simultaneously. You will be responsible for resolving customer complaints and inquiries in a timely and professional manner, while also identifying opportunities to upsell products and services.
Key Responsibilities:
- Manage large volumes of inbound calls, responding to customer inquiries and resolving issues in a timely manner.
- Utilize communication scripts to ensure consistency and effectiveness in customer interactions.
- Identify customer needs and provide solutions or alternatives, while also seizing opportunities to upsell products and services.
- Build and maintain sustainable relationships with customers, providing exceptional service and support.
- Maintain accurate records of customer interactions in our call center database.
- Meet personal and team quality goals, ensuring high levels of customer satisfaction.
Requirements:
- Previous experience in a customer support role, with a proven track record of success.
- Strong phone and verbal communication skills, with the ability to actively listen and respond effectively.
- Familiarity with CRM systems, data entry, and practices.
- Customer focus and adaptability, with the ability to work with diverse personality types.
- Ability to multitask, set priorities, and manage time effectively.
- High school degree or equivalent.
Volt is an equal opportunity employer, committed to diversity and inclusion in the workplace.
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