Technical Customer Service Representative
4 weeks ago
We are seeking a skilled Technical Customer Service Representative to act as a liaison between our customers and the company. This role requires excellent communication skills, problem-solving abilities, and a patient demeanor to provide accurate and efficient product information to customers.
The ideal candidate will have a strong understanding of electronics and be able to troubleshoot and resolve complex customer issues. They will also be responsible for escalating customer cases to appropriate personnel within the Customer Service organization.
Key responsibilities include:
- Direct communication with customers to receive and log incoming customer cases
- Troubleshoot and provide expert solutions to customers to ensure customer satisfaction
- Research, resolve, and respond to complex questions
- Determine course of action to resolve customer cases and internal/external dispatch and resolution
Benefits include:
- Health Care Plan (Medical, Dental and Vision)
- 401k with company match
- Life Insurance (Basic, Voluntary and AD&D)
- Paid Time Off
- Short Term and Long Term Disability
- Training and Development
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