Information Technology Support Specialist
2 weeks ago
This opportunity is for an IT Specialist role within the Computer Service Division. The selected candidate will engage in various IT and Data Center functions, including inventory management, equipment setup, troubleshooting, and providing technical assistance.
Key Responsibilities- Conduct a comprehensive range of IT-related activities, ensuring effective inventory control and equipment installation.
- Collaborate with senior IT Specialists to assess customer requirements and provide tailored solutions.
- Utilize troubleshooting methodologies to resolve basic IT system issues, ensuring minimal disruption to essential business operations.
- Apply customer support principles to serve as a technical analyst, addressing and resolving customer inquiries efficiently.
Specialized Experience:
For entry at the GS-7 level, candidates must possess one year of experience equivalent to the GS-5 level in the Federal service. Relevant experience includes:
- Technical roles in supporting IT and related programs.
- Providing guidance to management and facilitating collaboration among stakeholders.
- Identifying and implementing improvements in IT applications for business functions.
- Managing IT property and inventory tracking.
For GS-9 level, candidates must have one year of experience equivalent to the GS-7 level. Relevant experience includes:
- Technical roles in supporting IT and related programs.
- Advising management and fostering cross-functional collaboration.
- Applying business process engineering to enhance IT applications.
- Overseeing IT equipment management and compliance with federal regulations.
Applicants must demonstrate the following competencies:
- Attention to Detail: Thoroughness in work and a conscientious approach to detail.
- Customer Service: Commitment to understanding and addressing client needs effectively.
- Oral Communication: Ability to convey information clearly and effectively to various audiences.
- Problem Solving: Skill in identifying issues and evaluating solutions.
All qualifying experience, including volunteer work, will be considered.
Additional InformationUpon hiring, candidates may be expected to temporarily work remotely during renovations at the headquarters. Once renovations are complete, employees will return to their duty stations, with potential telework options available.
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