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Cloud Help Desk Support Specialist
2 months ago
About the Role:
As a Cloud Help Desk Support Specialist at Highlight Technologies, you will be part of a dynamic team that is transitioning services and supporting operations to provide critical insights to multiple cloud environments.
Key Responsibilities:
- Provide Tier I and Tier II support to users, engineers, and clients.
- Work with stakeholders to provide and support a product that meets the mission needs.
- Offer prompt and professional problem-solving to USCG system users and stakeholders.
Requirements:
- Active TS, SCI Eligible.
- Bachelor's Degree or higher.
- Minimum of five (5) years experience.
- Must have Security+ certification or obtain within 3 months of hire.
About Highlight Technologies:
Highlight Technologies has provided Development and Modernization, Secure IT, and Mission Solution services to our federal government customers for over ten years. Our team knows the technology, understands how our customers and their stakeholders work, and knows how to implement industry best practices to deliver high-quality, end-to-end solutions that minimize risk and maximize results.
Our Culture:
We're an Equal Opportunity Employer (EOE) that empowers our people to fearlessly drive change - regardless of their race, color, religion, sex, gender identity, sexual orientation, national origin, disability, veteran status, or other characteristics. Our team is dedicated to fostering diversity within our teams to promote creativity, innovation, and teamwork to deliver the best solutions for our customers.