Help Desk Operations Specialist

7 days ago


Goshen, Indiana, United States Highlight Technologies Full time
About the Role

We are seeking a skilled Cloud Support Specialist to join our team at Highlight Technologies. As a Cloud Support Specialist, you will play a critical role in providing technical support and assistance to our clients and internal stakeholders.

Key Responsibilities
  • Provide Tier I and Tier II support to clients and internal stakeholders.
  • Work closely with cross-functional teams to identify and resolve technical issues.
  • Develop and maintain knowledge of cloud-based systems and technologies.
  • Collaborate with engineers and developers to resolve complex technical issues.
Requirements
  • Active TS/SCI clearance.
  • Bachelor's degree or higher in a related field.
  • Minimum of five years of experience in a technical support role.
  • Security+ certification or equivalent.
About Highlight Technologies

Highlight Technologies is a leading provider of development and modernization, secure IT, and mission solution services to the federal government. We are committed to delivering high-quality solutions that meet the needs of our clients and stakeholders.



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