Customer Service Associate
2 weeks ago
Position Overview:
The PRN Customer Service Representative plays a vital role in delivering outstanding service in a collaborative environment focused on patient business operations. This position is designed for individuals who can work on an as-needed basis, providing support during various hours throughout the week, including weekends.
Key Responsibilities:
- Manage incoming calls and assist with patient appointment scheduling.
- Facilitate patient check-in processes and verify insurance details.
- Handle authorizations, pre-certifications, and referrals.
- Post charges and conduct initial collections while ensuring accurate billing.
- Maintain comprehensive medical records and assist with business services for various accounts as required.
- Be prepared to work during late hours, holidays, and weekends as necessary.
Qualifications:
- Education: High School Diploma or Equivalent is required.
- Experience: A minimum of less than 1 year in clerical or administrative roles is required, with a preference for experience in insurance or customer service.
- Additional Requirements: 1-2 years of prior experience is preferred for specific roles within Lee Health Solutions. Basic Life Support (BLS) certification may be required within 90 days of hire at certain locations.
Work Environment:
This role is essential in ensuring that patients receive high-quality service and support during their interactions with the healthcare system. Candidates must be adaptable and ready to assist in various capacities as needed.
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