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Customer Service Representative

2 months ago

Fort Myers, Florida, United States Planet Fitness - Easy Mile Fitness Full time
About the Front Desk Associate Role:

We are seeking a highly motivated and customer-focused individual to join our team as a Front Desk Associate at Planet Fitness - Easy Mile Fitness. As a Front Desk Associate, you will be responsible for providing exceptional customer service to our members, prospective members, and guests, ensuring a superior experience in our Judgement Free Zone.

Key Responsibilities:
  • Greet and Assist Members: Greet members and guests as they enter and exit the club, assisting them with any questions or concerns as they check in.
  • Promote the Judgement Free Zone: Help to promote our Judgement Free Zone by connecting with members on the club floor, offering assistance and showing support in their fitness journeys while upholding club policies.
  • Resolve Member Concerns: Resolve member concerns and escalate to a Manager as needed.
  • Answer Phones: Answer phones in a friendly manner and assist callers with their inquiries.
  • Perform Membership Functions: Perform membership related functions such as sign-ups, contact/billing information updates, cancellations, collecting unpaid balances, and transferring memberships.
  • Prospective Member Calls and Tours: Perform prospective member calls and tours, assessing their membership needs.
  • Execute Retail Transactions: Execute retail transactions with accuracy and drive sales goals.
  • Cleanliness and Maintenance: Regularly clean and sanitize all exercise equipment and Black Card spa amenities, including communal spaces and assigned areas. Ensure restrooms are clean and sanitized, stocked, and clutter-free by following the routine cleaning schedule.
  • Address Maintenance and Facility Concerns: Promptly address maintenance and facility concerns such as broken and/or missing equipment.
Requirements:
  • 6-12 months of experience in a customer service environment is preferred.
  • Willing to become CPR/AED Certified (Training provided by Planet Fitness).
  • Basic computer proficiency.