Guest Services Representative

4 days ago


San Francisco, California, United States Staypineapple Full time
Job Overview

Staypineapple is a dynamic and fun company that is redefining hospitality and inspiring out-of-the-ordinary experiences for our guests. We are seeking a Guest Services Agent to be the face of our hotel and provide exceptional customer service to our guests.

Key Responsibilities
  1. Complete daily front desk duties, including check-ins/outs, room scheduling, and responding to guest requests.
  2. Assist guests with their luggage and provide information about the hotel and surrounding areas.
  3. Act as a point of reference for guests and attend to their needs and requirements.
Requirements
  1. High School Diploma or equivalent.
  2. Three to six months related experience preferred.
  3. Working knowledge of Microsoft Windows and Office.
  4. Ability to effectively interact with all hotel guests and team members in a polite and positive manner.
  5. Ability to quickly assess situations and create effective resolutions to problems.
What We Offer
  • Excellent pay and benefits, including flexible PTO, medical/dental/vision insurance, 401(k), life insurance, pet insurance, and more.
  • Hotel discounts and food and beverage discounts.
  • Learning and growth opportunities.
  • Special events and celebrations.

Pay: $26.27 per hour

Status: Full Time



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