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Guest Service Representative

2 months ago

San Francisco, California, United States Marriott Full time
Job Summary

We are seeking a highly skilled Guest Service Aide to join our team at JW Marriott San Francisco Union Square. As a key member of our Rooms & Guest Services Operations team, you will be responsible for providing exceptional service to our guests, ensuring their stay with us is memorable and enjoyable.

Key Responsibilities
  • Greet and escort guests to their rooms, ensuring a warm and welcoming experience.
  • Assist guests with luggage, providing a seamless and efficient service.
  • Inform guests of property amenities, services, and hours of operation, as well as local areas of interest and activities.
  • Identify and explain room features to guests, ensuring they feel comfortable and confident in their surroundings.
  • Transport guest luggage to and from guest rooms and/or designated bell area, demonstrating a commitment to excellence in service.
Requirements
  • High school diploma or equivalent required.
  • No related work experience necessary, but a passion for delivering exceptional service is essential.
  • No supervisory experience required, but a willingness to learn and grow with our team is a must.
What We Offer

We offer a competitive hourly rate of $29.66, as well as a range of benefits, including health care benefits, flexible spending accounts, 401(k) plan, earned paid time off and/or sick leave, life insurance, disability coverage, and other life and work wellness benefits.

At Marriott International, we are committed to non-discrimination on any protected basis, including disability and veteran status. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture.