Concierge (Full-Time) - Hotel Ambassador
7 days ago
We are seeking a highly skilled and experienced Concierge to join our team at the AT&T Hotel & Conference Center. As a Concierge, you will be responsible for providing exceptional guest services, ensuring a seamless and memorable experience for our visitors.
Key Responsibilities- Provide personalized assistance and information to guests, including directions, recommendations, and reservations.
- Develop and maintain relationships with local businesses and partners to enhance the guest experience.
- Stay up-to-date on local events, attractions, and services to provide expert recommendations.
- Assist with luggage retrieval and storage, and coordinate with the Guest Services team as needed.
- Maintain a clean and organized workspace, and adhere to hotel standards and policies.
- Provide exceptional customer service, responding to guest inquiries and resolving issues in a timely and professional manner.
- Collaborate with other departments to ensure a seamless guest experience, including room assignments, dining reservations, and special requests.
- Participate in ongoing training and development to stay current on hotel services, amenities, and policies.
- High school diploma or equivalent required; previous hotel concierge experience an asset.
- Strong knowledge of the local area, including restaurants, attractions, and services.
- Excellent communication and interpersonal skills, with the ability to work effectively with guests, colleagues, and management.
- Ability to work in a fast-paced environment, with a high level of attention to detail and organizational skills.
- Computer literacy in Microsoft Windows applications required.
- Driver's license required.
- Paid vacation days (after 90 days of employment).
- Annual merit increases.
- 11 paid holidays (after 90 days of employment).
- Ride the bus for free.
- Free daily shift meals.
- Lockers and locker rooms with showers.
- Discounted monthly UT garage parking.
- Discount gift shop offerings.
- Referral bonus.
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