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Hotel Operations Manager

2 months ago

Austin, Texas, United States Pathfinder Development Full time

Job Summary

The Executive Director of Hospitality will be a visionary leader with integrity and passion to empower our hotel team. This person will be an organized, strategic thinker prepared with knowledge of all hotel departments and will be ready to drive our positive culture forward.

Key Responsibilities

  • Provide exceptional customer service to guests at all times and anticipate and exceed guest expectations.
  • Create a welcoming environment where guests and team members feel valued and appreciated.
  • Manage projects to include building upkeep and preventative maintenance.
  • Manage financial reports, accounts receivable, and accounts payable.
  • Analyze business results and identify strategic steps to resolve any opportunity areas.
  • Be the strategic leader for all aspects of the hotel.
  • Lead by example; by collaborating with confidence, humility, enthusiasm, and professionalism.
  • Create a culture of care for others and self-accountability.
  • Develop a culture which promotes teamwork and collaborative contributions.
  • Work toward continuous quality improvement.
  • Stay current with changing technology, including relevant computer software.

Leadership Initiatives

  • Continuous training and development of team members.
  • Maximizing revenue opportunities.
  • Cultivating a sales-first environment that excels in providing memorable guest experiences through the delivery of exceptional service.

Company Overview

Pathfinder Development is committed to exceeding expectations for guests and team members. With over 15 years' experience in the hospitality industry, our family of hotels have consistently delivered exceptional results and our staff is renowned for their professionalism. We embody core values such as compassion, flexibility, human connection, and a sincere commitment to customer satisfaction. Our ethics and attention to detail set us apart from the rest because of our commitment to exceptional service.

Core Values

  • Integrity - We honor our promises and fulfill our commitments.
  • Transparency - We openly share successes and failures. We are accountable in all our business practices.
  • Engagement - We are ambassadors in all aspects of our industry through advocacy.
  • Innovation - We use creativity to turn the Ordinary into Extraordinary.
  • Collaboration - Everyone's thoughts and opinions are important.
  • Passion - We thrive because of our heartfelt commitment to unrivaled hospitality.
  • Empowerment - We learn both from our successes and from our failures and strive to evolve as we grow.