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**Concierge Ambassador**
2 months ago
**Job Summary**
We are seeking a highly skilled and experienced Concierge to join our team at Four Seasons. As a Concierge, you will be responsible for providing exceptional customer service to our guests, ensuring their stay with us is memorable and enjoyable.
Key Responsibilities:
- Assist guests with check-in and check-out procedures, ensuring a smooth and efficient experience.
- Provide personalized recommendations for dining, entertainment, and local attractions, enhancing our guests' experience and building loyalty.
- Arrange transportation and reservations for guests, demonstrating our commitment to convenience and flexibility.
- Ensure guest satisfaction by addressing any concerns or requests promptly, maintaining a high level of customer satisfaction.
- Maintain a clean and organized lobby area, reflecting the high standards of Four Seasons.
- Collaborate with other hotel staff to provide exceptional customer service, ensuring a seamless and enjoyable experience for our guests.
Requirements:
- Excellent communication and interpersonal skills, with the ability to build strong relationships with guests and colleagues.
- Proven experience in a customer-facing role, with a strong focus on delivering exceptional service.
- Ability to work in a fast-paced environment, with a high level of energy and enthusiasm.
- Strong problem-solving skills, with the ability to think critically and resolve issues efficiently.