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Hotel Front Desk Representative

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Austin, Texas, United States Pathfinder Hospitality Full time
About Us

At Pathfinder Hospitality, we pride ourselves on delivering exceptional customer experiences that exceed our guests' expectations. Our commitment to platinum service is rooted in our core values, which guide every interaction and decision we make.

Culture and Values

We believe in creating a work environment that fosters collaboration, empowerment, and innovation. Our values are:

  • Accountability: We honor our commitments and rely on each other for success.
  • Collaboration: Every team member's thoughts and opinions are valued and respected.
  • Empowerment: We learn from our successes and failures, and strive to evolve as we grow.
  • Engagement: We are ambassadors for our industry, advocating for excellence in every aspect.
  • Innovation: We turn the ordinary into extraordinary through creativity and passion.
  • Integrity: We honor our promises and fulfill our commitments with transparency and honesty.
  • Passion: We thrive on our heartfelt commitment to unrivaled hospitality.
  • Transparency: We openly share successes and failures, and are accountable in all our business practices.
Responsibilities

As a Hotel Front Desk Representative, you will embody the hotel's values and personality in every interaction, creating a positive and memorable guest experience. Your responsibilities will include:

  • Serving as a hotel brand ambassador: You will utilize our company social media platforms and opportunities through guest interactions to effectively market and promote the hotel's offerings.
  • Welcoming guests: You will warmly greet guests at check-in and check-out, creating a remarkable guest experience.
  • Processing guest payments and reservations: You will process guest payments and reservations, and go the extra mile to deliver exceptional platinum service, anticipating guest needs and exceeding expectations.
  • Responding to guest inquiries: You will respond to guest inquiries and resolve concerns promptly, ensuring their satisfaction through proactive problem-solving.
  • Maintaining accurate guest registration records: You will maintain accurate guest registration records and room assignments, guaranteeing smooth hotel operations.
  • Promoting hotel rooms and amenities: You will promote and upsell hotel rooms and amenities confidently, exceeding revenue targets through persuasive communication.
  • Maintaining a professional appearance: You will maintain a professional appearance, reflecting the hotel's brand and setting a positive tone for guest interactions.
  • Contributing to a friendly and supportive team environment: You will contribute to a friendly and supportive team environment, fostering collaboration and a passion for exceeding guest expectations.
Compensation and Benefits

We believe in taking care of our associates, offering a range of benefits and perks, including:

  • 8 paid holidays
  • Flexible PTO and vacation time
  • Birthday pay
  • Additional paid time off for community involvement
  • Health insurance
  • IRA match program
  • Mental health and wellness program
  • Employee development program
  • Discounted hotel stays for brands within our portfolio