Branch Operations Coordinator

2 days ago

Huntington Station, New York, United States Quality Talent Group Full time
Job Title: Branch Operations Coordinator

We are seeking a highly skilled Branch Operations Coordinator to join our team at Wells Fargo. As a key member of our National Branch Network, you will play a critical role in supporting customer experience and operational activities.

About the Role:

In this role, you will:

  • Support customer experience by accurately processing and approving teller transactions, sharing digital solutions, and making appropriate introductions to bankers.
  • Complete operational activities while minimizing risks under established policies.
  • Perform routine to moderately complex transactional, operational, and customer support tasks efficiently through knowledge of bank procedures and products, as well as partners across the organization.
  • Support the Branch manager in operational tasks and scheduling.
  • Resolve issues related to daily operations of the teller line, under direction of regional banking management.
  • Support customers and employees in resolving or escalating concerns or complaints.
  • Receive guidance from managers and exercise judgment within defined policies and procedures.
  • Provide excellent service to customers and individuals by demonstrating care, building relationships, and completing requested transactions.
  • Identify information and services to meet customers financial needs.
  • Motivate a diverse team to achieve full potential and meet established business objectives.
Requirements:

To be successful in this role, you will need:

  • 2+ years of customer service and issue resolution experience or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education.
Desired Qualifications:

We are looking for candidates with:

  • Ability to provide strong customer service while listening, eliciting information and comprehending customer issues.
  • Ability to educate and connect customers to technology and share the value of mobile banking options.
  • Ability to interact with integrity and professionalism with customers and employees.
  • Ability to identify potential fraud/risky accounts and take appropriate action to prevent loss.
  • Cash handling experience.
  • Well-organized, independent and able to prioritize in a fast-paced environment.
  • Ability to exercise judgment, raise questions to management, and adhere to policy guidelines.
  • Relevant military experience including working in personnel benefits management, processing military personnel orders or transitions, wartime readiness operations, human resources, or military recruiting.
  • Knowledge and understanding of retail compliance controls, risk management, and loss prevention.
  • Motivate others to achieve full potential and meet established business objectives.
What We Offer:

As a Branch Operations Coordinator at Wells Fargo, you will have access to a comprehensive benefits package, including:

  • Health benefits.
  • 401(k) Plan.
  • Paid time off.
  • Disability benefits.
  • Life insurance, critical illness insurance, and accident insurance.
  • Parental leave.
  • Critical caregiving leave.
  • Discounts and savings.
  • Commuter benefits.
  • Tuition reimbursement.
  • Scholarships for dependent children.
  • Adoption reimbursement.
How to Apply:

If you are a motivated and detail-oriented individual with a passion for delivering exceptional customer service, we encourage you to apply for this exciting opportunity.

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