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Night Desk Associate

2 months ago

Savannah, Georgia, United States NP Bay Ventures LLC Full time
Job Summary

We are seeking a highly organized and detail-oriented Night Desk Clerk to join our team at NP Bay Ventures LLC. As a Night Desk Clerk, you will be responsible for providing exceptional customer service to our guests, handling front office operations, and ensuring a smooth and efficient night audit process.

Key Responsibilities
  • Register guests and process check-ins and check-outs
  • Balance and audit all front office postings and settlements
  • Provide general information to guests, including directions and restaurant hours
  • Update daily checklists and guest history
  • Balance all credit cards, direct bills, and miscellaneous charges from all shifts
  • Closely monitor and balance all room charges from outlets
  • Start the close-out process and print and distribute Night Audit Report Packets
  • Consistently provide exceptional customer service by exceeding guest expectations
  • Take ownership of all guest complaints and rectify them quickly and efficiently
  • Communicate information regarding guests' needs to other team members and departments
Requirements
  • High School diploma or GED
  • 3-year experience in hotel front desk desired
Work Environment

This is a professional work environment requiring uniform professional dress. High levels of verbal and written communication are required with both internal and external customers.