Service Desk Representative II

4 days ago


Savannah, Georgia, United States Hyundai Autoever America Full time
Job Title: Service Desk Representative II

Hyundai Autoever America is seeking a highly skilled Service Desk Representative II to join our team. As a key member of our IT department, you will be responsible for ensuring the availability and integrity of our computing equipment.

Key Responsibilities:

  • Manage assigned tasks and respond to Helpdesk tickets in a timely and reliable manner.
  • Install, maintain, and troubleshoot computer systems, hardware, and peripherals.
  • Perform imaging system administration for all PCs, laptops, scanners, and other networked devices.
  • Backup and restore user profiles and data, adhering to assigned procedures.
  • Document, maintain, upgrade, or replace hardware and software.
  • Adhere to naming standards and labeling of all assets.
  • Adhere to Customer Support standards and procedures to ensure priorities and goals are met.

Requirements:

  • Associates Degree in Information Technology or equivalent work experience.
  • 3 or more years' experience maintaining and repairing computers.
  • Basic understanding of networking.
  • Solid troubleshooting skills.
  • Microsoft office suite, Windows 7, 10 & 11.
  • Experience with Antivirus software.
  • Ability to think logically and analyze troubleshoot issues.
  • Ability to plan, organize, and coordinate work assignments.
  • Ability to complete projects on time.
  • Ability to work well independently and in a team environment.
  • Ability to interact positively with internal and external customers.

Salary Range: $45,000 to $50,000 per year.



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