Front Desk Associate 3-11PM

4 days ago


Savannah, Georgia, United States River St 1 LLC Full time
Job Title: Front Desk Associate 3-11PMJob Summary

We are seeking a highly skilled and customer-focused Front Desk Associate to join our team at River St 1 LLC. As a key member of our front desk team, you will be responsible for providing exceptional guest service, handling business transactions, and responding to guest inquiries in a timely and sensitive manner.

Key Responsibilities
  • Greets and welcomes guests upon arrival, ensuring a warm and professional welcome.
  • Manages guest check-in, check-out, and billing processes with accuracy and efficiency.
  • Handles sensitive guest information, including room assignments and credit card/cash transactions, with discretion and confidentiality.
  • Responds to guest inquiries, addressing complaints or requests in a timely and sensitive manner.
  • Meets all in-service requirements and complies with system policies and procedures.
Requirements
  • High School diploma
  • 1-year experience in hotel front desk desired
Work Environment

This role requires a professional work environment with business-casual dress or uniform professional dress, and high levels of verbal and written communication with both internal and external customers.

Core Competencies

All North Point Hospitality employees are expected to exhibit the following behaviors in performing their job duties:

  • Professionalism
  • Ability to delight guests by anticipating needs and responding in a friendly, helpful manner
  • Consistently caring and respectful attitude toward internal and external customers
  • Act as gracious host to all guests


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