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Customer Service Department Manager

4 weeks ago

Orlando, Florida, United States Rentex Audio Visual & Computer Rentals Full time
Job Opportunity

Rentex Audio Visual & Computer Rentals is seeking a highly motivated and experienced Customer Service Department Manager to join our team. As a key member of our management team, you will be responsible for leading a team of customer service managers and ensuring that our customers receive exceptional service and support.

Key Responsibilities:

  • Lead and manage a team of customer service managers to achieve sales and customer satisfaction goals
  • Develop and implement sales strategies to drive revenue growth and customer engagement
  • Collaborate with cross-functional teams to ensure seamless customer experience
  • Monitor and analyze customer feedback to identify areas for improvement
  • Develop and implement policies and procedures to ensure compliance with company standards
  • Provide coaching and training to customer service managers to enhance their skills and knowledge
  • Manage customer relationships to ensure high levels of satisfaction and loyalty
  • Develop and maintain relationships with key customers and stakeholders
  • Stay up-to-date with industry trends and developments to ensure Rentex remains competitive

About You:

  • Proven experience in customer service management, preferably in the AV rental industry
  • Strong leadership and communication skills, with the ability to motivate and inspire a team
  • Excellent analytical and problem-solving skills, with the ability to interpret data and make informed decisions
  • Ability to work in a fast-paced environment and prioritize multiple tasks and deadlines
  • Strong knowledge of Microsoft Office and other productivity tools
  • Ability to travel to customer sites and attend industry events as required

What We Offer:

  • A competitive salary and benefits package
  • Opportunities for professional growth and development
  • A dynamic and supportive work environment
  • Recognition and rewards for outstanding performance

How to Apply:

If you are a motivated and experienced customer service professional looking for a new challenge, please submit your application, including your resume and a cover letter, to [insert contact information].