Customer Service Representative

4 days ago


Orlando, Florida, United States FIELDS BMW SOUTH ORLANDO Full time
Customer Service Representative

Fields BMW of South Orlando is seeking a positive team member to join our dynamic dealership to provide a luxury experience for all our internal and external customers. Our goal is to provide the best customer experience and create life-long relationships.



Key Responsibilities
  • Calculate the customer's bill using the dealership's computer system
  • Receive cash, checks and credit card payments from customers and record the amount received on the repair order and/or counter ticket
  • Make change accurately and issue receipts to customers
  • Answer phones and direct consumers to the proper department and follow up in a timely manner
  • Handle customer complaints diplomatically and refer complaining customers to the appropriate individual for resolution
  • Operate switchboard telephone system
  • Communicate with callers in a professional, friendly and efficient manner, striving to minimize the amount of time customers spend on hold
  • Assist the managers with various clerical duties as needed
  • Be friendly, professional, courteous and efficient when working with all customers and employees
  • Familiarize yourself with department structures & internal procedures for assisting customers efficiently


Requirements
  • Experience with Microsoft Office suite is a plus
  • Available to work flexible hours on weeknights & weekends
  • Ability to communicate customers' interests needs and requests to management and sales personnel
  • Professional personal appearance
  • Acceptable motor vehicle driving record according to dealership guidelines


What We Offer

Medical, Dental, Vision, Short- and Long-Term Disability, Paid Basic Life Insurance, 401(k) Plan, Personal Time Off, Paid Training, Employee vehicle purchase plans, Health and wellness, Saturday Lunches, Discounts on products and services



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