Customer Service Representative
1 month ago
We are seeking a highly motivated and customer-focused individual to join our team as a Customer Experience Representative at AD Solutions. In this role, you will be responsible for providing exceptional customer service, administration, and support to our clients.
Key Responsibilities:
- Respond to customer inquiries and needs via phone, email, and in person in a timely and professional manner.
- Resolve customer issues and complaints in a friendly and efficient manner.
- Provide information, troubleshooting, and technical support to customers.
- Maintain accurate records of customer interactions and transactions.
- Collaborate with service and support teams to ensure customer satisfaction.
- Participate in training sessions to improve product knowledge and customer service skills.
- Communicate with customers to gather feedback on products, services, and needs.
- Document and update customer records.
- Route and assign service calls to ensure desired service response times are met.
- Provide regular updates to management on customer feedback, concerns, and issues.
- Collaborate with other departments to ensure that customer needs are being met.
- Participate in team meetings and provide input on ways to improve the customer experience.
- Support internal customers through light housekeeping and restocking supplies.
Requirements:
- High school diploma or equivalent required; AA or AS and above degree preferred.
- Previous experience in customer service in an office or administrative role required.
- Excellent communication skills, both written and verbal.
- Clear and professional speaking voice.
- Strong problem-solving and decision-making skills.
- Ability to work onsite, Monday-Friday, with occasional weekends or evenings to support business operations.
- Ability to push, pull, and lift up to 25 lbs occasionally.
- Ability to type and operate office technology.
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