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Customer Service Department Manager

1 month ago

Orlando, Florida, United States Rentex Audio Visual & Computer Rentals Full time
Job SummaryRentex Audio Visual & Computer Rentals is seeking a highly motivated and experienced Customer Service Department Manager to lead our team of Customer Service Managers. As a key member of our management team, you will be responsible for reviewing quotes, orders, and other related sales documents, enforcing and improving sales department policies and procedures, and helping our Customer Service Managers grow quickly in their positions.Key Responsibilities
  • Interview and hire new Customer Service Managers
  • Train Customer Service Managers
  • Work with CSMs to develop into salespeople
  • Review all quotes and orders written by Customer Service Managers for accuracy
  • Develop policies and procedures to improve interdepartmental communication at Rentex
  • Develop goals for the Customer Service Managers and report out
  • Work with Customer Service Managers to strategically resolve challenging customer-facing issues
  • Escalate unresolved issues to the appropriate internal contact
  • Understand and effectively communicate the company's value, process, and current partnerships
  • Consistently improve your own knowledge of Rentex rental inventory
Requirements
  • You can manage a team and hold the individuals accountable
  • You have managed a team for at least two years
  • You can reprioritize tasks and manage all customer expectations to meet deadlines
  • You can effectively manage a high volume of incoming calls and emails
  • You are highly motivated and energetic
  • You have an informed point of view
  • You can quickly make decisions
  • You have strong written and verbal communication skills
  • You have extensive knowledge of Microsoft Word & Microsoft Excel
  • You thrive in a fast-paced environment with tight deadlines
BenefitsWe offer a competitive total compensation package including medical, dental, vision, and life insurance. Both short- and long-term disability. Paid time off, paid holidays, 401K and more Rentex Audio Visual & Computer Rentals is the largest audio visual and computer rental company in the U.S. With offices in 11 cities (and growing) the opportunities are great.