Customer Service Representative

3 weeks ago

Orlando, Florida, United States SIMCOM International, Inc. Full time
Job Summary

We are seeking a highly skilled Customer Service Representative to join our team at SIMCOM International, Inc. As a key member of our Customer Relations Department, you will be responsible for providing exceptional customer service and support to our clients.

Key Responsibilities

Greet and assist customers at the front desk
Answer and redirect phone calls to the appropriate department and provide assistance as needed
Stay informed on all products offered by SIMCOM
Provide administrative support to mid-level and senior management
Maintain electronic records, archives, and corporate documents
Process purchase orders and maintain inventory of office supplies
Schedule and ensure the preparation of company meetings and assist with internal events
Maintain Simulator Flight Logs and Simulator Reliability Reports
Enhance security measures by assigning access cards to incoming customers
Contact customers on a weekly basis to confirm upcoming training events
Collect payment from clients for upcoming courses and post on financial systems
Assist Instructors with travel coordination for offsite training events
Assist Customer Relations department on an as-needed basis

Requirements

Experience in all Microsoft Office products, including Outlook, Word, Excel, and Publisher
Strong written and verbal communication, interpersonal, customer service and organizational skills
Ability to handle multiple projects and tasks with little or no supervision
Must be able to maintain the highest level of confidentiality
Exemplifies willingness to learn and develop knowledge for aviation
Two plus years of experience in an office environment

Work Environment

Office environment
May have some light lifting up to 30lbs
May require prolonged periods of sitting, standing, bending and stooping
May have prolonged computer and phone usage

EEO Statement

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, pregnancy, or protected veteran status and will not be discriminated against on the basis of disability.

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