Customer Service Representative

3 weeks ago

Orlando, Florida, United States Cliff Berry, Inc. Full time
Job Description

We are seeking a proactive and customer-focused Customer Service Representative to join our team at Cliff Berry, Inc. in Orlando. The ideal candidate will interact directly with customers, either electronically or by telephone, and be able to respond promptly and efficiently to customer inquiries, formulate resolutions in a timely and accurate manner, and provide outstanding customer service.

Key Responsibilities
  • Prioritize Health and Safety: Follow company policies, processes, and always act in a safe manner.
  • Perform Daily Tasks: Perform daily general office and clerical tasks independently with minimal oversight.
  • Handle Customer Inquiries: Handle incoming calls from customers and employees, directing inquiries to the appropriate personnel.
  • Manage Emails: Respond to and manage incoming emails from customers and employees, ensuring they are routed to the correct department.
  • Provide Customer Service: Formulate and provide timely and accurate responses to customer inquiries, delivering outstanding customer service.
  • Navigate Work Orders: Navigate and create routine and emergency work orders within SAP, distributing them as needed.
  • Maintain Communication: Maintain open communication with the department management team to enhance the service center's operations.
  • Create Purchase Orders: Create and track purchase orders within the corporate system.
  • Update Work Orders: Update work orders upon completion, forward them for invoicing, and maintain accurate files.
  • Ensure Compliance: Maintain regulatory documentation for the transportation of environmental waste streams, ensuring compliance during annual inspections.
  • Prepare Permits: Prepare necessary fuel and trip permits.
  • Create Job Packets: Create job packets in SAP, which includes processing customer payments, verifying customer information, and communicating with field personnel. Ensure orders are placed in drivers' lockers daily.
  • Monitor Emails: Monitor and respond to ongoing internal and external email communications, acting accordingly and in a timely manner.
  • Provide Front Desk Coverage: Assist with front desk phone coverage as needed.
  • Provide Vacation Coverage: Provide vacation shift coverage for other Customer Service Representatives (CSRs), including adjusting work hours to 6:30 AM - 3:00 PM during these times.
  • Maintain Confidentiality: Maintain strict confidentiality of company information at all times.
Position Requirements
  • Education: High school education or equivalent.
  • Experience: Two years of customer service experience in a fast-paced environment preferably in the environmental services industry.
  • Communication Skills: Excellent phone, verbal, and written communication skills along with active listening skills.
  • Proven Experience: Proven experience in customer service or a related field.
  • Time Management: Strong communication skills and the ability to manage multiple tasks efficiently.
  • ERP Systems: Proficiency with ERP systems such as SAP.
  • Discretion: Ability to work independently and handle sensitive information with discretion.
  • Microsoft Office: Proficiency in Microsoft Office - Outlook, Excel, Word.
  • Multi-Tasking: Ability to multi-task, set priorities and manage time effectively.
  • Attention to Detail: Possess strong attention to detail.

The characteristics described here are representative of the typical work conditions while performing the essential functions of this job. The employee may be exposed to extreme temperatures, wet and/or humid conditions, hazardous and non-hazardous chemicals, and material.

Must comply with company, federal, state, and local safety and environmental rules and regulations while performing daily job tasks.

Cliff Berry Inc. is an Equal Employment Opportunity and Affirmative Action Employer. All qualified applicants will receive consideration for employment without regards to that individual's race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender identity, age, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law.

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