Software Support Specialist

4 weeks ago


Las Vegas, Nevada, United States American Homes 4 Rent Full time
Job Summary

We are seeking a highly skilled Applications Engineer to join our team at American Homes 4 Rent. As a key member of our IT department, you will be responsible for leading the support of applications from an operational perspective and responding to incidents.

Key Responsibilities:

  • Maintain and monitor support queues and service level agreements.
  • Support other parts of IT in application-related requests.
  • Investigate, triage, and troubleshoot escalated issues and system outages.
  • Facilitate change management processes, including the development and execution of test scripts, communication plans, and implementation plans.
  • Assist in training other operational teams and creating documented procedures.

Requirements:

  • Bachelor's degree in computer science, information technology, or a related field.
  • Minimum two years of experience in business, systems, and/or application analysis.
  • Minimum three years of experience in systems or application support.
  • Experience in supporting public cloud and SAAS technologies.
  • Strong documentation and communication skills.
  • Advanced and resourceful troubleshooting and solutioning skills.

About Us:

At American Homes 4 Rent, we are committed to creating a people-first culture of trust, belonging, and inclusion. We empower our employees to collaborate and take initiative, and we are dedicated to maintaining a workplace that is safe, respectful, and supportive.


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