Software Support Specialist
4 weeks ago
We are seeking a highly skilled Applications Engineer to join our team at American Homes 4 Rent. As a key member of our IT department, you will be responsible for leading the support of applications from an operational perspective and responding to incidents.
Key Responsibilities:
- Maintain and monitor support queues and service level agreements.
- Support other parts of IT in application-related requests.
- Investigate, triage, and troubleshoot escalated issues and system outages.
- Facilitate change management processes, including the development and execution of test scripts, communication plans, and implementation plans.
- Assist in training other operational teams and creating documented procedures.
Requirements:
- Bachelor's degree in computer science, information technology, or a related field.
- Minimum two years of experience in business, systems, and/or application analysis.
- Minimum three years of experience in systems or application support.
- Experience in supporting public cloud and SAAS technologies.
- Strong documentation and communication skills.
- Advanced and resourceful troubleshooting and solutioning skills.
About Us:
At American Homes 4 Rent, we are committed to creating a people-first culture of trust, belonging, and inclusion. We empower our employees to collaborate and take initiative, and we are dedicated to maintaining a workplace that is safe, respectful, and supportive.
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