IT Support Specialist

4 weeks ago

Las Vegas, Nevada, United States Sahara Las Vegas Full time
Job Title: IT Support Specialist

This position is responsible for providing technical support to Sahara Las Vegas users, systems, applications, and technology. The IT Support Specialist will perform problem determination, issue resolution, and record all trouble situations reported to IT.



Key Responsibilities:


  • Respond to telephone help calls and ensure all client/user support calls and service requests are handled or escalated in a timely manner.
  • Provide first-level support for all systems including software and hardware for all platforms, problem determination/isolation, analyzing problem data, performing data analysis, documenting findings, escalating complex problems to the appropriate IT staff or service vendors and communicating final resolution to clients and users.
  • Responsible for completion and documentation of all assigned day-to-day tasks/activities per the Daily Work Schedule for each system and shift. These functions include first level support for client/user requests, system backups, printing support, routing, and other duties as needed.
  • Maintain the latest procedures and documentation for all platforms and devices.
  • Perform intermediate technical tasks on all platforms and devices.
  • Use the service desk system to track and close all client/user calls/problems reported to IT.
  • Ensure all computer/equipment rooms are maintained at prescribed temperature levels and in a clean and orderly condition.


Requirements:


  • One (1) year minimum in an IT technical support role.
  • Strong personal computing skills recommended.
  • Demonstrated intermediate-level technical skills in all platforms.
  • Ability to work in multiple platforms.
  • Intermediate knowledge of computer operations and user environments.
  • Intermediate-level skills related to troubleshooting on multiple platforms, problem determination, restoration techniques, and related hardware and software products.
  • Basic knowledge of network topologies.
  • Excellent communication skills.
  • Intermediate analytical and problem-solving skills.
  • Must have good customer service skills.
  • Must be well organized, detail oriented, and be able to perform multiple tasks at one time.
  • Available to work in a 24 hour, 7 days a week environment.
  • Ability to work in a high-pressure, fast-paced environment.
  • A valid Nevada Gaming License is required and must be obtained before entering this position.
  • Must be 21 years of age or older.


All IT Team Members will be required to participate in IT "All Hands" events, such as cyber-attacks or other operational events as directed by SLV Management.



All IT Members agree to maintain a method of monitored communications to receive notifications of emergency All Hands event directives 24/7/365.



This position is designated as a "Key" IT position.



All Key IT Team Members will be required to participate in IT "All Hands" events, such as cyber-attacks or other operational events as directed by SLV Management.



IT Members must return from PTO or any other absences as directed by policy.



All Key IT Members agree to maintain monitored mobile telephony communications to receive notifications of emergency All Hands event directives 24/7/365.



  • Medical Biller Specialist

    1 month ago

    Las Vegas, Nevada, United States HealthCare Support Full time

    Job Summary:We are seeking a skilled Medical Biller Specialist to join our team at HealthCare Support. The successful candidate will be responsible for managing patient accounts, processing medical claims, and ensuring accurate and timely payment of healthcare services.Key Responsibilities:* Manage patient accounts, including processing payments, resolving...

  • IT Support Specialist

    4 weeks ago

    Las Vegas, Nevada, United States Innova Solutions Full time

    Job Summary:Innova Solutions is seeking a skilled IT Support Specialist to join our team. As an IT Support Specialist, you will be responsible for providing technical support to end-users, troubleshooting and resolving technical issues, and ensuring that all computer systems and applications are running smoothly.Key Responsibilities:Provide technical support...

  • Aircraft Structural Integrity Specialist

    4 weeks ago

    Las Vegas, Nevada, United States M1 Support Services Full time

    Aircraft Structural Integrity SpecialistM1 Support Services is seeking a skilled Aircraft Structural Integrity Specialist to lead the Aircraft Structural Integrity Program. The ideal candidate will have a strong background in structural engineering and experience working with aircraft structures.Key Responsibilities:Lead the Aircraft Structural Integrity...

  • IT Support Specialist

    1 month ago

    Las Vegas, Nevada, United States Cambridge Dental Consulting Group Full time

    IT Specialist Job DescriptionAt BDG Dental Services, we're seeking a skilled IT Specialist to join our team. As a key member of our technical support team, you'll be responsible for providing critical tech support across our dental offices.Key Responsibilities:Provide responsive support to team members via email, phone, or in person.Troubleshoot hardware,...

  • IT Support Specialist

    4 weeks ago

    Las Vegas, Nevada, United States Innova Solutions Full time

    Job Summary:Innova Solutions is seeking a skilled IT Support Specialist to join our team. As an IT Support Specialist, you will be responsible for providing technical support to end-users, troubleshooting and resolving technical issues, and maintaining computer systems and software.Key Responsibilities:Provide technical support to end-users via phone, email,...

  • Technical Support Specialist

    4 weeks ago

    Las Vegas, Nevada, United States VDart Inc Full time

    Job Title: Technical Support SpecialistJob Summary:We are seeking a highly skilled Technical Support Specialist to join our team at VDart Inc. As a Technical Support Specialist, you will be responsible for providing level 1 assistance and support for incoming queries and issues related to computer systems, software, and hardware.Key Responsibilities:Provide...

  • Helpdesk Support Specialist

    1 month ago

    Las Vegas, Nevada, United States Diverse Lynx Full time

    Job Title: Helpdesk Support Specialist Job Summary: We are seeking a highly skilled Helpdesk Support Specialist to join our team at Diverse Lynx LLC. The successful candidate will provide technical support and assistance to end-users regarding the use of computers, networks, and related peripheral hardware and software. Key Responsibilities: * Provide...

  • Travel Support Specialist

    4 weeks ago

    Las Vegas, Nevada, United States Ten Group Full time

    Job Title: Travel Support SpecialistAt Ten Group, we're seeking a highly skilled Travel Support Specialist to join our team. As a key member of our Americas Travel Strategy, you'll be responsible for delivering exceptional travel support services to our members.Key Responsibilities:Provide complex travel support to our regional teams, including ticket...

  • Technical Support Specialist

    4 weeks ago

    Las Vegas, Nevada, United States Johnson Controls Full time

    Job Summary:Johnson Controls is seeking a highly skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will provide technical support for our HVAC&R products to Field Sales and Service channels, as well as internal PTS Engineers/Organizations on a global basis.Key Responsibilities:Provide technical support for HVAC&R...

  • IT Support Specialist

    4 weeks ago

    Las Vegas, Nevada, United States Wright's Resumes and Connections Full time

    Job Description:We are seeking a skilled IT Support Specialist to join our team at Wright's Resumes and Connections. As a key member of our technology support team, you will be responsible for maintaining our website, managing web development, and ensuring the smooth operation of our online presence.Key Responsibilities:Web maintenance and updatesManage...

  • Academic Support Specialist

    4 weeks ago

    Las Vegas, Nevada, United States Freedom Classical Academy Full time

    Job Summary:We are seeking a dedicated and passionate Academic Support Specialist to join our team at Freedom Classical Academy. As an Academic Support Specialist, you will play a vital role in supporting student academic growth by working with students in small groups to fill identified gaps in learning.Key Responsibilities:Assist and guide students to...

  • Project Support Specialist

    4 weeks ago

    Las Vegas, Nevada, United States Pyramid Consulting Full time

    We are seeking a talented Project Support Specialist to join our team at Pyramid Consulting, Inc. This is a contract opportunity with long-term potential and is located in a hybrid setting. As a Project Support Specialist, you will be responsible for adhering to standard proactive customer communication intervals, updating and tracking projects in project...

  • Medical Support Specialist

    4 weeks ago

    Las Vegas, Nevada, United States Platinum Dermatology Partners Full time

    Job SummaryPlatinum Dermatology Partners is seeking a skilled Medical Support Specialist to join our team. As a Medical Support Specialist, you will play a vital role in providing exceptional patient care and supporting our medical team.Key ResponsibilitiesEscort patients to and from exam rooms, ensuring a smooth and efficient experience.Enter medical...

  • Desktop Support Specialist

    1 month ago

    Las Vegas, Nevada, United States ApTask Full time

    About the Role:ApTask is seeking a skilled Desktop Support Specialist to join our team. As a Desktop Support Specialist, you will be responsible for providing technical support and assistance to our clients and their employees. This includes troubleshooting and resolving hardware and software issues, as well as providing training and guidance on the use of...

  • Technical Support Specialist

    4 weeks ago

    Las Vegas, Nevada, United States COMBASE USA Full time

    About COMBASE USA:COMBASE USA is an international software development company providing innovative solutions for retail businesses. Our cutting-edge systems help organizations streamline operations and increase revenue.Job Title: Technical Support SpecialistAs a technical support specialist, you will be the key to helping our customers understand our...

  • Computer Systems Support Specialist

    4 weeks ago

    Las Vegas, Nevada, United States COMBASE USA Full time

    Are you passionate about technology and problem-solving? COMBASE USA is seeking a skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will be responsible for helping our customers understand our software solution. Your duties will include assisting customers via phone and email, writing tutorials about software...

  • Regional Internal Specialist

    4 weeks ago

    Las Vegas, Nevada, United States TransGlobal Full time

    Job DescriptionAs a Regional Internal Specialist at TransGlobal, you will play a vital role in supporting our life insurance agents in their roles. Your primary objective will be to provide exceptional support, empowering agents with the tools and guidance necessary to excel in their careers.Key Responsibilities:Provide internal support to affiliated life...

  • Sports Technology Support Specialist

    4 weeks ago

    Las Vegas, Nevada, United States Sportradar Full time

    Job OverviewSportradar is seeking a highly skilled Client Support Specialist to join our team. As a key member of our customer support team, you will be responsible for delivering exceptional support and building strong relationships with our clients.Key ResponsibilitiesProvide timely and effective support to clients via phone and emailDevelop comprehensive...

  • IT Support Specialist

    4 weeks ago

    Las Vegas, Nevada, United States Company based in Las Vegas, Nevada Full time

    Job SummaryWe are seeking a highly skilled IT Support Specialist to join our team in Las Vegas, Nevada. As a key member of our technical support team, you will be responsible for installing, repairing, and maintaining various types of cables, CCTV systems, and A/V equipment.Key Responsibilities:Install, splice, and terminate various types of cables, ensuring...

  • Clinical Education Support Specialist

    4 weeks ago

    Las Vegas, Nevada, United States Princess Dental Staffing Full time

    Clinical Education Support SpecialistWe are seeking a skilled dental assistant to join our team in a unique role that combines clinical and educational responsibilities. As a Clinical Education Support Specialist, you will have the opportunity to work in a clinical practice, providing patient care and administrative support, while also contributing to the...