IT Support Specialist II

2 weeks ago

Las Vegas, Nevada, United States Unavailable Full time
Job Summary

Mission Support and Test Services, LLC (MSTS) is seeking a skilled IT Support Specialist II to provide Tier 2 support for the Nevada National Security Site (NNSS). The successful candidate will be responsible for investigating elevated issues, supporting MacOS, and providing technical assistance to clients.

Key Responsibilities
  • Provide support for hardware, software, or network installation, including installing and upgrading hardware and software, disassembling equipment for relocation, and serving as a single point of contact for clients to report equipment and software malfunctions.
  • Perform client call backs, conduct customer satisfaction surveys, analyze and resolve problems, assist users in running management applications and systems, monitor the operation of computer hardware or software, and develop or modify processes and procedures to solve complex operating system problems.
  • Diagnose printer-related issues, perform computer imaging (SCCM experience preferred), and provide Tier 2 support to assist Tier I personnel in solving technical problems and investigating elevated issues.
  • Specialty support may be required for Active Directory (AD), AD Group Policy Objects, Windows 10, Mac Operating Systems, Microsoft Office Suite, and advanced support and setup of Microsoft Outlook.
  • Communicate with vendors and perform other duties assigned by management.
Requirements
  • Associate degree in MIS, Computer Science, or equivalent training and experience, with at least one year of related experience.
  • MacOS experience preferred.
  • Strong end-to-end troubleshooting skills for system, network, and applications.
  • Advanced computer skills with Windows Operations Systems, Active Directory, and software applications such as MS Office (Word, Excel, Access, and PowerPoint) and MS Outlook.
  • Experience installing hardware and software for personal computing needs.
  • Excellent customer service skills and ability to interface with all levels of personnel in a professional, effective manner.
  • Good oral and written communication skills and ability to multi-task and maintain organization in a fast-paced, changing environment.
  • Primary work location will be at the Losee Road facility in North Las Vegas, Nevada, with a 4/10s Monday through Thursday work schedule (subject to change).
  • Pre-placement physical examination, including a drug screen, is required, and a valid driver's license is necessary.

MSTS is an Equal Opportunity/Affirmative Action Employer and a background screening, drug-free workplace. The hourly pay range for this position is $33.21, with a starting salary determined based on the position market value, individual candidate education and experience, and internal equity.

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