Technical Support Specialist
4 weeks ago
About COMBASE USA:
COMBASE USA is an international software development company providing innovative solutions for retail businesses. Our cutting-edge systems help organizations streamline operations and increase revenue.
Job Title: Technical Support Specialist
As a technical support specialist, you will be the key to helping our customers understand our software solution. You will listen to their needs and problems, and provide solutions that make a real difference.
Responsibilities:
- Assist customers via phone and email
- Troubleshoot technical problems
- Write tutorials about software features
- Develop ideas with the engineering team to improve software solutions
- Monitor email support tickets and respond or re-assign accordingly
- Receive, install, and ship equipment for customer orders
Qualifications:
- Strong project management and organizational skills
- Great writing skills
- Proficient knowledge and understanding of customer service
- Experience with Linux
- Ability to take direction and have a strong individual initiative
Additional Skills and Experience:
- Experience providing software support
- Experience working in or with retail businesses
Job Benefits:
- Retirement
- Healthcare
- Paid vacation/sick leave
- Competitive salary: $36k - $40k per year
Work Environment:
This job operates in a professional office environment. The employee is regularly required to talk and hear. This position is very active and requires standing, walking, bending, kneeling, stooping, crouching, crawling, and climbing. The employee must frequently lift and/or move items over 50 pounds.
COMBASE USA provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
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