Technical Support Specialist
3 weeks ago
Job Summary:
Johnson Controls is seeking a highly skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will provide technical support for our HVAC&R products to Field Sales and Service channels, as well as internal PTS Engineers/Organizations on a global basis.
Key Responsibilities:
- Provide technical support for HVAC&R products via phone, video conference, email, or site visits.
- Assist with department operations and provide input and feedback to maintain high-quality product service literature.
- Be proficient in troubleshooting the refrigeration cycle as applied to air-conditioning and heat pump duty on our equipment.
- Collaborate with quality management and engineering to improve overall life cycle cost.
- Create test plans to prove out new and existing product equipment offerings.
Requirements:
- Bachelor's Degree in Engineering or a related Technical/Scientific field.
- Minimum of eight (8) years' of hands-on technical experience and troubleshooting with a knowledge of HVAC&R products.
- Proficiency in Microsoft Suite Applications (Word, Excel, Access, and PowerPoint) as well as Internet software and E-mail.
- Ability to travel both domestically and Internationally up to 75% of the time.
Johnson Controls is an Equal Employment Opportunity and Affirmative Action Employer.
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