Account Manager

10 hours ago


Diamond Bar, California, United States Call the Car Full time
Job Overview

The Account Manager plays a pivotal role in Call the Car's success, overseeing client contracts and collaborating with various departments to ensure seamless service delivery.

Key Responsibilities:

  1. Develop and maintain strong client relationships, serving as the primary point of contact and training resource as needed.
  2. Collaborate with operations teams to address and resolve service and performance issues.
  3. Provide ongoing feedback to senior management regarding contract status and opportunities for improvement.
  4. Extract and analyze data using various tools to inform business decisions.
  5. Develop and implement operation policies and procedures in compliance with contract requirements.
  6. Conduct weekly client conference calls and lead monthly joint operating meetings with clients.
  7. Create and review monthly client reporting before sending it to Executive Leadership for final approval.

Working Conditions:

The Account Manager works in a climate-controlled office environment with controlled lighting and noise levels. The role requires extended periods of sitting, standing, and using computer equipment. Some evening and/or weekend work and light travel may be necessary.



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