Assistant Banking Center Manager

3 days ago

Diamond Bar, California, United States Midland States Bank Full time
Job Summary

The Assistant Banking Center Manager plays a pivotal role in driving individual business development goals while assisting in managing the sales and operations of the Banking Center. This position works in tandem with the Banking Center Manager to ensure the implementation of policies and programs, aimed at achieving company objectives.

Key Responsibilities
  • Extensive knowledge of consumer and business products and services, with a focus on identifying cross-sell opportunities.
  • Strong understanding of consumer and real estate secured lending products, with the ability to obtain NMLS-registry.
  • Maintain a customer base and continually deepen existing relationships.
  • Assists in the training, coaching, and motivation of staff to cross-sell the bank's products and services and deepen customer relationships.
  • Support portfolio growth by identifying cross-sell opportunities and displaying sales leadership.
  • Deliver quality customer service through personal contact with customer prospects and adherence to approved quality standards.
  • Provide employees with timely, candid, and constructive performance feedback through weekly check-ins, huddle meetings, individual coaching, and observation sessions, along with objective performance evaluations.
  • Assist the Banking Center Manager in ensuring effective utilization and scheduling of staff, along with timesheet approval.
  • Communicate effectively and possess strong leadership skills to direct and coach Retail staff.
  • Drive sales through quality service and product knowledge, allowing them to achieve or exceed personal and team goals as set.
  • Confidently recommend personal products, trusts, HSA's, IRA's, business products, and services.
  • Participate in onsite visits to customers to promote the Employee Perks at Work Program & Merchant Services.
  • Accurately process customer transactions, balance, and safeguard against fraud.
  • Proficient in profiling and referring to our banking partners utilizing skills obtained through internal sales training courses.
  • Strong decision-making skills and ability to conduct sales activities.
  • Participate in outbound teleconsulting to promote and expand current client relationships on a daily basis.
  • Participate in bank-sponsored community activities.
  • Train and mentor new hires on the teller and/or banker system.
  • Timely completion of all assigned learning activities.
  • Achieve or exceed personal and team goals as set.
  • Actively participate in weekly huddles and one-on-one coaching sessions.
  • Serve as relief and/or backup ABCM in other locations of Midland States Bank.
  • Demonstrate and model Midland States Bank core values that support the bank's culture.
  • The role requires occasional travel for training and team meetings, and willingness to travel periodically, to locations within market as needed.
  • May require work in a Midland office to ensure collaboration and support of internal and external customers.
  • Maintain compliance with all applicable regulations, including, but not limited to, the Bank Secrecy Act (BSA).
Requirements
  • 2-3 years of relevant work experience.
  • Broad knowledge of bank systems, consumer loans, and deposit accounts.
  • Cash handling and customer service background.
  • Proven sales experience.
  • This position requires National Mortgage Licensing System (NMLS) registration under the terms of the S.A.F.E. Act of 2008.
Competencies
  • Business insight
  • Cultivates innovation
  • Drives results
  • Makes sound decisions
  • Being a brand champion
  • Collaborates
  • Communicates effectively
  • Customer focus
  • Being Authentic
  • Emotional Intelligence
  • Self development
  • Being flexible and adaptable

  • Customer Service Center Supervisor

    3 weeks ago

    Diamond Bar, California, United States Call the Car Full time

    Job Overview:Under the guidance of the Director of Customer Service, the Customer Service Center Supervisor is tasked with overseeing and directing all facets of an inbound customer service center. This role involves the implementation and evaluation of contact center protocols and policies to ensure customers receive exceptional and efficient service. This...

  • Wealth Relationship Manager

    2 weeks ago

    Diamond Bar, California, United States Citigroup Inc Full time

    Job SummaryCitigroup Inc. is seeking a highly skilled Wealth Relationship Manager to join our team. As a key member of our Private Client Coverage group, you will be responsible for building and maintaining relationships with high net worth clients, providing them with tailored financial solutions and exceptional customer service.Key ResponsibilitiesClient...

  • Wealth Relationship Manager

    1 week ago

    Diamond Bar, California, United States Citigroup Inc Full time

    Job SummaryWe are seeking a highly skilled Wealth Relationship Manager to join our team at Citigroup Inc. As a key member of our Private Client Coverage group, you will be responsible for building and maintaining strong relationships with high net worth clients, providing them with tailored financial solutions and exceptional customer service.Key...

  • Legal Operations Assistant

    3 weeks ago

    Diamond Bar, California, United States Zenlayer, Inc Full time

    Position OverviewSalary: $20-25/hrZenlayer, Inc. stands as a pioneering edge cloud provider, boasting over 290 Points of Presence in more than 70 countries. With numerous accolades, including recognition for "Best Networking Innovation" and "Outstanding Cloud, Data Center, or Interconnection Company", we empower businesses to deploy applications at the edge,...

  • Wealth Relationship Manager

    2 days ago

    Diamond Bar, California, United States Citigroup Inc Full time

    Job SummaryWe are seeking a highly skilled Wealth Relationship Manager to join our team at Citigroup Inc. This is a challenging and rewarding role that requires a strong understanding of financial planning and wealth management principles.Key ResponsibilitiesBuild and Deepen Relationships: Identify, build, and deepen relationships with affluent and high net...

  • Administrative Assistant for Legal Affairs

    3 weeks ago

    Diamond Bar, California, United States Zenlayer, Inc Full time

    Position OverviewSalary: $20-25/hrZenlayer, Inc. is a pioneering edge cloud service provider, renowned for its extensive network of over 290 Points of Presence in more than 70 countries. Our accolades include recognition as PTC's 'Best Networking Innovation' and 'Outstanding Cloud, Data Center, or Interconnection Company'. We empower businesses to deploy and...

  • Lead Customer Service Operations Manager

    4 weeks ago

    Diamond Bar, California, United States Call the Car Full time

    Job OverviewPOSITION SUMMARY: The Lead Customer Service Operations Manager will be instrumental in defining and implementing our customer service initiatives at Call The Car. This position will supervise a team of committed customer service representatives and manage all facets of both internal and external customer support, ensuring that our clientele...

  • Customer Service Operations Senior Manager

    3 weeks ago

    Diamond Bar, California, United States Call the Car Full time

    Job OverviewPOSITION SUMMARY: The Senior Manager of Customer Service is essential in defining and implementing our customer service initiatives at Call The Car. This position will supervise a team of committed customer service representatives and manage all facets of both internal and external customer support, guaranteeing that our clients receive...

  • Lead Customer Service Operations Manager

    3 weeks ago

    Diamond Bar, California, United States Call the Car Full time

    Job OverviewPOSITION SUMMARY: The Lead Customer Service Operations Manager will be instrumental in defining and implementing our customer service initiatives across Call The Car. This position will supervise a team of committed customer service professionals and manage all facets of both internal and external customer assistance, ensuring that our clientele...

  • Wealth Relationship Manager

    1 week ago

    Diamond Bar, California, United States Citigroup Inc Full time

    Job SummaryCitigroup Inc. is seeking a highly skilled Wealth Relationship Manager to join our team. As a key member of our Private Client Coverage group, you will be responsible for building and maintaining relationships with high net worth clients, providing them with tailored financial solutions and exceptional customer service.Key ResponsibilitiesClient...

  • Lead Financial Analyst

    4 weeks ago

    Diamond Bar, California, United States South Coast Air Quality Management District Full time

    Position OverviewThe Senior Accountant will play a crucial role in the financial operations of the South Coast Air Quality Management District. This position encompasses a variety of responsibilities aimed at ensuring the integrity of financial reporting and compliance.Key ResponsibilitiesRevenue Management: Supervise the daily recording of incoming...

  • Clinical Practice Administration Manager

    4 weeks ago

    Diamond Bar, California, United States SerenityAG Full time

    About Serenity AG: Serenity AG is a pioneering mental health practice committed to providing an exceptional patient experience. Our facility is dedicated to addressing treatment-resistant conditions such as depression, anxiety, and PTSD, among other behavioral health challenges. We prioritize patient care and comfort, ensuring that every aspect of our...

  • Senior Grievance Management Specialist

    3 weeks ago

    Diamond Bar, California, United States Call the Car Full time

    Job OverviewPRIMARY OBJECTIVE: The Lead Grievance Coordinator plays a crucial role in overseeing the Grievance Management process, ensuring that daily operations and responsibilities are effectively executed by the Grievance Coordinators. This position involves providing training and support to the team while monitoring their productivity.SUPERVISORY...

  • Senior Grievance Management Specialist

    4 weeks ago

    Diamond Bar, California, United States Call the Car Full time

    Job OverviewPRIMARY OBJECTIVE: The Lead Grievance Coordinator plays a crucial role in overseeing the Grievance Management team, ensuring that daily operations and responsibilities are effectively executed by the Grievance Coordinators. This position involves providing training and monitoring the performance of the team members.SUPERVISORY STRUCTURE: This...

  • Relationship Banker

    1 week ago

    Diamond Bar, California, United States Bank of America Full time

    Job Title: Relationship BankerAt Bank of America, we are committed to helping our clients achieve their financial goals through personalized service and expert guidance. As a Relationship Banker, you will play a critical role in building strong relationships with our clients, understanding their financial needs, and connecting them to the right solutions.Key...

  • Senior Grievance Management Specialist

    4 weeks ago

    Diamond Bar, California, United States Call the Car Full time

    Job OverviewPRIMARY OBJECTIVE: The Lead Grievance Coordinator plays a crucial role in supporting the Grievance Management team, ensuring that daily operations and responsibilities are effectively executed by the Grievance Coordinators. This position is responsible for providing training and oversight to enhance team productivity.SUPERVISORY STRUCTURE:...

  • Teller Part Time Diamond Bar

    11 hours ago

    Diamond Bar, California, United States Wells Fargo Full time

    About this role:We are seeking a skilled Teller to join our Consumer, Small & Business Banking division in our National Branch Network. As a Teller, you will be part of the fabric of the local community, helping provide financial services to residents, employees, and local businesses.This is a great opportunity to establish your career with Wells Fargo, a...

  • Dental Assistant Professional

    2 hours ago

    Diamond Bar, California, United States Actalent Full time

    Job SummaryWe are seeking a highly skilled and detail-oriented Dental Assistant to join our team at Actalent. As a Dental Assistant, you will play a vital role in providing exceptional patient care and supporting our dental team in a fast-paced clinical environment.Key ResponsibilitiesAssist dentists and hygienists with patient care, including preparing...

  • Lead Financial Analyst

    4 weeks ago

    Diamond Bar, California, United States South Coast Air Quality Management District Full time

    Position OverviewThe Senior Accountant will play a crucial role in the financial operations of the South Coast Air Quality Management District. This position involves a variety of responsibilities aimed at maintaining the integrity of financial records and ensuring compliance with relevant regulations.Key ResponsibilitiesRevenue Management: Supervise the...

  • Retail Store Manager Assistant

    1 week ago

    Diamond Bar, California, United States Goodwillsocal Full time

    Job SummaryWe are seeking a highly motivated and detail-oriented Retail Lead Associate to join our team at Goodwill Southern California in Diamond Bar, CA.Key ResponsibilitiesAbility to communicate effectively in Basic English.Proficient in operating cash registers, computers, and other technology necessary to complete daily tasks.Bilingual in Spanish is a...