Strategic Customer Engagement Leader
6 days ago
About The Role
We are seeking a highly skilled Managing Partner - Industries Capability Center to join our Strategic Customer Engagement practice. As a key member of our team, you will be responsible for the overall success of a portfolio of deploying and production customers operating from a hub location potentially across multiple industries.
You will be orchestrating the development and maintenance of executive relationships, taking accountability for the successful deployment of the Workday solution, positioning additional services into your customer portfolio, ensuring customers consume the components of their subscription, and encouraging an effective reference motion.
Portfolios consist of 10 to 12 customers subscribing to our Workday Success Plan offering. Success is measured by customer satisfaction, subscription revenue retention, subscription revenue growth, and contribution to internal practice development.
About You
We are looking for a highly motivated and experienced professional with a strong background in customer success and relationship management. The ideal candidate will have a proven track record of driving customer satisfaction and revenue growth, as well as excellent communication and leadership skills.
Key Responsibilities
- Advocate for assigned customers across Workday
- Orchestrate resources to fulfill Workday's obligations
- Promote a remarkable experience that smooths future renewals
- Collaborate with Sales Executives and Services Executives to position and sell Workday products, deployment risk mitigation services, and post-production offerings
- Develop and sustain customer executive relationships
- Maintain accurate contact records of customer interactions in CRM software
- Collaborate with the extended Sales team to develop and realize an account plan for each assigned customer
- Serve on and actively participate in customer steering committee meetings
- Provide direction and support to a customer's implementation team especially as it relates to scope, budget, timeline and critical deployment issues
- Receive concerns from customer executives and coordinate workmates to resolve the situation
What We Offer
At Workday, we offer a dynamic and supportive work environment that fosters growth and development. We are committed to helping our employees succeed and thrive in their careers. Our comprehensive benefits package includes medical, dental, and vision coverage, as well as a 401(k) plan and generous paid time off.
We are an equal opportunity employer and welcome applications from diverse candidates. If you are a motivated and experienced professional looking for a new challenge, we encourage you to apply for this exciting opportunity.
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