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Sales Support Specialist

2 months ago

Dallas, Texas, United States Driveway Full time

About Driveway

Driveway is a leading online car retailer that puts customers in complete control of their car buying, selling, and service experience. We're committed to delivering a seamless and hassle-free experience for our customers.

Job Summary

We're seeking a highly motivated and customer-focused Customer Service Agent - Sell to join our team. As a key member of our sales support team, you will be responsible for delivering exceptional customer service and coordinating customer vehicle purchases.

Key Responsibilities

  • Customer Website Support: Provide timely and effective support to customers through various channels, ensuring their needs are met and their experience is positive.
  • Vehicle Purchase Coordination: Coordinate the pick-up of purchased vehicles from customers' homes, ensuring a smooth and efficient transaction process.
  • Virtual Inspection: Utilize our inspection application to conduct virtual inspections of vehicles, providing customers with accurate and detailed information.
  • Communication: Communicate effectively with customers through various channels, including chat, phone, and CRM/email, to ensure their needs are met and their experience is positive.
  • Log Maintenance: Maintain accurate activity logs to track customer interactions and transactions.
  • Vehicle Purchases: Complete pre-inspection check sheets on all vehicle offers, verify vehicle payoff, and ensure all required customer documents are in order.

Requirements

  • Strong Attention to Detail: Ensure accuracy and attention to detail in all customer interactions and transactions.
  • Excellent Communication Skills: Communicate effectively with customers, colleagues, and management to ensure seamless transactions and positive customer experiences.
  • Time Management: Prioritize tasks and manage time effectively to meet sales targets and customer expectations.
  • Active Listening Skills: Listen attentively to customers' needs and concerns, providing solutions and support to meet their expectations.
  • Critical Thinking: Analyze situations and make informed decisions to resolve customer issues and meet sales targets.

Competencies

  • Does the Right Thing: Take action and adapt to change, prioritizing customer satisfaction and sales targets.
  • Self-Motivation: Take ownership of tasks and responsibilities, driving results and meeting sales targets.
  • Humility: Share best practices, learn from others, and adapt to improve results.
  • Teamwork: Collaborate with colleagues to achieve sales targets and provide exceptional customer service.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job.

Benefits

We offer a comprehensive benefits package, including competitive pay, medical, dental, and vision plans, paid holidays and PTO, short and long-term disability, paid life insurance, 401(k) retirement plan, employee stock purchase plan, Lithia Learning Center, vehicle purchase discounts, and wellness programs.