Collision Repair Estimator

5 days ago

Seattle, Washington, United States The Boyd Group Full time

Job Summary:

The Estimator plays a pivotal role in the success of the customer's experience by ensuring they are working in alignment with all team members in achieving the repair facility's KPIs.

Key Responsibilities:

  • Ensure every customer interaction is documented, updated efficiently and accurately with pertinent details.
  • Provide Customer with accurate and timely information, guiding them through the repair process and ensuring that they receive excellent customer service.
  • Ensure compliance with all insurance client requirements, processes and metrics.
  • Ensure compliance with all operating procedures regarding customer drop-offs, repair planning, customer communication, and delivery.
  • Communicate all customer requests and needs to appropriate team members.
  • Provide positive energy when greeting customers in person and on the phone.
  • Understand all required insurance programs and procedures.
  • Participate in daily production walks with the Management Team, as required.
  • Support all team members when required.
  • Participate in monthly Health & Safety and staff meeting (if required).
  • Attend training, information sessions and workshops recommended by Store Manager.
  • Maintain the store's KPI's by maximizing role performance.
  • Uphold the company's Core Values: Honesty, Integrity & Respect.

Requirements:

  • Knowledge of Repairs and OE Guidelines.
  • High School Diploma or equivalent.
  • Awareness of where to look for answers.
  • Basic Computer Skills.
  • Compliance for DRP's.
  • Minimum of 1-year experience.
  • Must be willing to complete I-CAR Training.
  • Valid Driver's License.

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