Estimator and Customer Advocate

7 days ago


Seattle, Washington, United States The Boyd Group Full time
About the Role

We are seeking a skilled Estimator to join our team at The Boyd Group. As an Estimator, you will play a critical role in delivering exceptional customer experiences and ensuring the success of our repair facilities.

Key Responsibilities
  • Accurately assess vehicle damage and document necessary repairs and parts replacement on the damage appraisal.
  • Ensure seamless communication with customers, team members, and other stakeholders to achieve repair facility KPIs.
  • Document and update customer interactions efficiently and accurately, capturing pertinent details.
  • Comply with all company operating procedures regarding customer drop-offs, repair planning, customer communication, and delivery.
  • Provide exceptional customer service, ensuring a positive experience for every customer interaction.
  • Participate in regular Health & Safety and staff meetings, as required.
  • Attend training, information sessions, and workshops recommended by the Store Manager.
  • Maintain store KPIs by maximizing role performance.
Requirements
  • Basic computer skills.
  • Ability to complete I-CAR training.
What We Offer
  • Medical, Prescription Drug, Dental & Vision Insurance.
  • 401(k) Retirement Plan with company match.
  • Employer-paid Short-Term Disability & Life Insurance.
  • Paid Vacation & Holidays.

The Boyd Group is an equal opportunities employer and welcomes applications from all qualified candidates. We are committed to creating an inclusive and diverse work environment.



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