Operations Coordinator

6 days ago


Federal Way, Washington, United States Solar Art Window Film Full time
Job Summary

Solar Art Window Film is seeking a highly organized and detail-oriented Operations Assistant to support our team in providing exceptional customer service and ensuring the smooth operation of our office.

Key Responsibilities
  • Customer Service
    • Respond to customer inquiries in a timely and professional manner
    • Support estimators by qualifying leads, scheduling estimates, and updating job information
  • Office Support
    • Schedule estimators to attend customer locations, balancing factors like route optimization, estimator experience, and availability
    • Maintain and order supplies and tools to ensure the installation team and office are properly equipped and stocked
    • Submit warranty registrations with suppliers as invoices are paid
  • Warehouse Management
    • Keep the warehouse organized and safe
    • Track inbound and outbound shipments, following up with delivery providers as necessary
    • Manage film inventory to ensure it is ready on time for installers
    • Conduct accurate and timely inventory audits
    • Maintain records of company vehicles, ensuring regular maintenance and cleanliness checks
  • Teamwork
    • Be flexible and assist other office team members during high volumes of work
    • Maintain a high level of productivity and customer service by stepping into Ops Manager duties as required
Requirements
  • Excellent customer service skills
  • Strong organizational and time management skills
  • Effective written and verbal communication skills
  • Familiarity with online tools like Google Suite
  • Knowledge of window film is a plus, but training will be provided
  • CRM and sales experience are a plus


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