Community Lifestyle Manager

2 weeks ago

Westfield, Indiana, United States AAM LLC Full time

Position Overview:

The primary focus of this role is on the strategic oversight and promotion of resident initiatives within a Homeowners Association (HOA) Community.

This entails comprehensive planning and execution of various events and activities that encompass recreational, social, travel, cultural, educational, and entertainment aspects.

Additionally, this position supports the Community Manager by delivering exceptional customer service to homeowners, leveraging a thorough understanding of Covenants, Conditions & Restrictions (CC&R's) and management agreements.


Key Responsibilities:

  • Collaborate with the Community Manager to identify, organize, and promote all community events, programs, and services.
  • Coordinate the creation of content, branding, distribution, and other essential information for Association newsletters or lifestyle public relations and marketing materials as required.
  • Design promotional materials and advertisements for all community events.
  • Supervise the lifestyle committee and events team, ensuring vendor compliance.
  • Manage support staff and facilitators to guarantee that facilities, events, classes, and customer service align with resident needs.
  • Establish an active volunteer program among residents, encouraging input and participation to enhance community engagement.
  • Assist residents in forming chartered clubs.
  • Support residents in creating interest groups.
  • Arrange all necessary elements for events, including entertainment, food, decorations, and supplies.
  • Oversee all community events from setup to teardown.
  • Manage the marketplace sponsor program.
  • Facilitate the room rental process for residents.
  • Handle all reservations submitted through the community website.
  • Oversee the community fitness program.
  • Participate in all committee meetings related to events and lifestyle.
  • Evaluate the overall success of events through feedback and assessments.
  • Collaborate with AAM's Management Team to ensure adherence to State and Federal Association Management Laws.
  • Build strong relationships with community board members and various committees.
  • Review monthly financial reports related to events and submit accounts payable for events as directed by the Community Manager.
  • Maintain accurate and up-to-date association records, calendars, and website content.
  • Adhere strictly to community and company deadlines.
  • Perform additional duties as assigned.

Required Knowledge, Skills, and Abilities:

  • Ability to design and implement programs that enhance the quality of life and vibrancy within an HOA Community.
  • Strong public speaking and presentation skills.
  • Excellent interpersonal and communication abilities, combined with high energy, initiative, and enthusiasm.
  • Proficiency in Microsoft Office Suite, database software, internet applications, and website management.
  • Capability to lead teams and achieve results through collaboration.
  • Ability to interact positively and effectively with staff, volunteers, and board members at all levels.
  • Strong organizational skills to manage multiple priorities and meet deadlines.
  • Ability to multitask amidst frequent interruptions while maintaining focus.
  • Strong problem-solving skills with sound judgment and decision-making capabilities.
  • Adaptability to change and evolving circumstances.
  • Advanced computer software and internet proficiency.

Interpersonal Skills:

  • Ability to manage multiple tasks, prioritize effectively, and meet deadlines.
  • Exceptional organizational and tracking abilities.
  • Demonstrated customer service experience with a focus on problem resolution.
  • Detail-oriented with the ability to process large volumes of administrative and customer service tasks.
  • Capacity to function efficiently in a fast-paced environment.
  • Ability to work collaboratively with staff at all levels.
  • Advanced communication skills, both verbal and written, enabling effective interaction with management, staff, residents, and Boards of Directors.
  • Ability to work cooperatively within the department and across other departments.

Physical Requirements & Work Environment:

  • This position involves a combination of sitting, standing, and movement throughout the day.
  • Ability to set up and dismantle events as required.
  • Utilization of a computer in an office environment.
  • Willingness to work extended hours, including evenings, weekends, and holidays.

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