Customer Service Representative
4 days ago
We are seeking a highly skilled Customer Support Representative to join our team at DH Pace Company. As a key member of our customer-facing team, you will be responsible for providing exceptional service to our customers, ensuring their needs are met, and resolving any issues that may arise.
Key Responsibilities- Triage Incoming Calls: Respond to customer inquiries, assess their needs, and provide solutions or escalate issues to the appropriate team members.
- Service Coordination: Work with customers to schedule service appointments, provide quotes, and promote our products and services.
- Customer Communication: Develop and maintain strong relationships with customers, ensuring their satisfaction and loyalty.
- Problem Resolution: Investigate and resolve customer complaints in a timely and professional manner.
- Continuous Improvement: Collaborate with the team to identify areas for improvement and implement changes to enhance the customer experience.
- Education: High school diploma or equivalent required.
- Experience: Customer service or administrative experience preferred.
- Skills: Excellent communication, problem-solving, and time management skills.
- Work Environment: Ability to work in a fast-paced environment with minimal supervision.
As a leading provider of door and door-related products and commercial security solutions, DH Pace Company offers a dynamic and supportive work environment. Our team is committed to delivering exceptional customer service and building long-term relationships with our customers.
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