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Customer Service Representative

2 months ago

Albuquerque, New Mexico, United States Staff My Agency Full time
About the Role

We are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Representative. As a key member of our staff, you will play a vital role in delivering exceptional customer experiences and driving business growth.

Key Responsibilities
  • Customer Service: Provide top-notch customer service to our clients, responding to their inquiries and resolving issues in a timely and professional manner.
  • Insurance Sales: Cross-sell and upsell our insurance products to existing customers, identifying opportunities to increase revenue and enhance customer satisfaction.
  • Business Development: Collaborate with our agency owner to develop and implement strategies to drive business growth, improve customer loyalty, and increase market share.
  • Analytics and Reporting: Utilize metrics and analytics to monitor and measure the effectiveness of our customer service and sales initiatives, providing insights to inform business decisions.
Requirements
  • Customer Service Experience: Proven track record of providing exceptional customer service in a fast-paced environment.
  • Insurance Licensing: Must be licensed in Property & Casualty within the first 30 days of employment.
  • Technical Skills: Proficient in PC software applications, Microsoft Office Suite, and Internet Explorer.
  • Communication and Coaching: Excellent communication and coaching skills, with the ability to work effectively with colleagues and clients.
About Us

Staff My Agency is a leading provider of insurance services, dedicated to delivering exceptional customer experiences and driving business growth. We are committed to fostering a collaborative and supportive work environment, where our staff can thrive and reach their full potential.