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Customer Service Representative

2 months ago

Albuquerque, New Mexico, United States City of Albuquerque, NM Full time
Job Summary

We are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Representative/Senior Affairs Coordinator. This role will be responsible for providing exceptional customer service to transportation customers, scheduling reservations for the senior population, and preparing daily manifest schedules.

Key Responsibilities
  • Provide information to transportation customers and respond to their inquiries in a timely and professional manner.
  • Schedule reservations for the senior population and ensure that their needs are met.
  • Prepare daily manifest schedules and maintain accurate records.
  • Receive feedback from customers and use it to improve our services.
Requirements
  • High school diploma or equivalent.
  • Two years of customer service experience.
  • Two-way radio operation experience preferred.
  • Possession of a valid New Mexico Driver's License or the ability to obtain one by date of hire.
  • Possession of a valid City Operator's Permit within six months from date of hire.
Preferred Qualifications
  • Public transit services and basic operations knowledge.
  • Customer service and public relations techniques.
  • Telephone etiquette and procedure.
  • Basic local geography.
  • Basic office procedures, methods, and computer equipment.
  • English usage, spelling, grammar, and punctuation.
  • Basic mathematical principles.
  • Principles and procedures of record keeping.
  • Principles and procedures of complex filing systems.
  • Principles of basic clerical accounting.
Benefits

The City of Albuquerque offers a comprehensive and reasonably priced benefit package to its employees. This includes group insurance plans, participation in the state's retirement system, and other benefits.