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Customer Service Representative

2 months ago

Albuquerque, New Mexico, United States Fidelity Investments Full time
Job Overview:

Fidelity Investments is a leading financial services company that offers a range of products and services to help individuals and institutions achieve their financial goals. We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative.

As a Customer Service Representative, you will be responsible for providing exceptional customer service to our clients, answering their questions, and resolving their issues in a timely and professional manner. You will also be responsible for developing and maintaining strong relationships with our clients, understanding their needs, and providing personalized solutions to meet their financial goals.

We are looking for an individual who is passionate about delivering outstanding customer service, has excellent communication and interpersonal skills, and is able to work in a fast-paced environment. If you are a team player who is committed to excellence and is looking for a challenging and rewarding career opportunity, we encourage you to apply.

Key Responsibilities:
  • Provide exceptional customer service to clients via phone, email, and other communication channels
  • Answer client questions and resolve issues in a timely and professional manner
  • Develop and maintain strong relationships with clients to understand their needs and provide personalized solutions
  • Work collaboratively with internal teams to resolve client issues and provide seamless service
  • Stay up-to-date on product and service offerings to provide accurate information to clients
Requirements:
  • High school diploma or equivalent required; bachelor's degree preferred
  • 1-2 years of customer service experience in a financial services or related industry
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment and adapt to changing priorities
  • Strong problem-solving and analytical skills
  • Ability to work independently and as part of a team
What We Offer:
  • Competitive salary and benefits package
  • Opportunities for career growth and professional development
  • Collaborative and dynamic work environment
  • Recognition and rewards for outstanding performance
  • Flexible work arrangements and work-life balance
Language:

English (en-US)