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Customer Service Representative

2 months ago

Albuquerque, New Mexico, United States Ardent Health Full time
Job Summary

We are seeking a highly skilled and customer-focused Customer Service Representative to join our team at Ardent Health. As a key member of our front desk team, you will be responsible for providing exceptional customer service and support to our patients and staff.

Key Responsibilities
  • Customer Service: Provide direct customer service and support to patients and staff, including answering phone calls, responding to emails, and resolving customer complaints.
  • Front Desk Operations: Manage the front desk area, including greeting patients, checking in patients, and handling cash transactions.
  • Account Management: Handle customer account transactions, including posting payments, verifying insurance, and resolving billing issues.
  • Communication: Communicate effectively with patients, staff, and other departments to ensure seamless communication and resolution of issues.
Requirements
  • Education: High School Diploma or equivalent required.
  • Experience: One year of customer service experience in a healthcare setting preferred.
  • Skills: Excellent communication and customer service skills, ability to work in a fast-paced environment, and proficiency in medical terminology.
Preferred Qualifications
  • Education: Associate's degree in a related field of study.
  • Experience: Previous experience in a medical office setting.
  • Certifications: Heart Saver certification.