Customer Service Representative
23 hours ago
Job Summary: We are seeking a highly skilled and customer-focused individual to join our team as a Transit Support Service Representative at the City of Albuquerque New Mexico. As a key member of our operations team, you will be responsible for providing exceptional customer service to our fixed-route bus customers, scheduling reservations for the disabled community, and receiving feedback from customers.
Key Responsibilities:
- Provide information to customers on bus schedules, fares, and routes
- Schedule reservations for the disabled community
- Receive and respond to customer feedback and complaints
- Assist with cashiering duties as needed
- Collaborate with other team members to ensure seamless customer service
Requirements:
- Excellent communication and interpersonal skills
- Ability to work in a fast-paced environment
- Strong problem-solving and conflict resolution skills
- Ability to work independently and as part of a team
- High school diploma or equivalent required
What We Offer:
- A competitive salary and benefits package
- Opportunities for professional growth and development
- A dynamic and supportive work environment
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