Customer Service Representative

23 hours ago


Albuquerque, New Mexico, United States City of Albuquerque New Mexico Full time

Job Summary: We are seeking a highly skilled and customer-focused individual to join our team as a Transit Support Service Representative at the City of Albuquerque New Mexico. As a key member of our operations team, you will be responsible for providing exceptional customer service to our fixed-route bus customers, scheduling reservations for the disabled community, and receiving feedback from customers.

Key Responsibilities:

  • Provide information to customers on bus schedules, fares, and routes
  • Schedule reservations for the disabled community
  • Receive and respond to customer feedback and complaints
  • Assist with cashiering duties as needed
  • Collaborate with other team members to ensure seamless customer service

Requirements:

  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment
  • Strong problem-solving and conflict resolution skills
  • Ability to work independently and as part of a team
  • High school diploma or equivalent required

What We Offer:

  • A competitive salary and benefits package
  • Opportunities for professional growth and development
  • A dynamic and supportive work environment


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